Effective Date: 23 October 2024

At Somerset West Laser, we are committed to safeguarding your privacy and protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit somersetwestlaser.co.za.

Information We Collect

We only collect personal information that is necessary for:

• Bookings and inquiries: This includes your name, email address, and phone number, to facilitate appointment scheduling and respond to inquiries.
• Communication: We may use your contact information to follow up on questions or appointments.
• Google Analytics: We use Google Analytics to collect anonymized data such as IP address, browser type, and pages visited to help us analyze website traffic and improve our services.

How We Use Your Information

We use your personal information in the following ways:

• To schedule appointments and manage bookings.
• To communicate with you in response to inquiries or for appointment reminders.
• To improve our website, through the use of anonymized data collected via Google Analytics.

POPI Act Compliance

We are committed to complying with the Protection of Personal Information Act (POPIA). Under POPIA, we ensure that your personal information is:

• Processed lawfully and securely.
• Used only for the purposes for which it was collected, such as bookings or communication.
• Not shared with any third party, except as required by law or for the purpose of providing the services you requested.

You have the right to:

• Access the personal information we hold about you.
• Request corrections if your information is inaccurate.
• Request deletion of your personal information, in accordance with the law.

Data Sharing

We do not sell, trade, or rent your personal information to any third party. Your data is shared only:

• As necessary to complete a booking or respond to an inquiry.
• To comply with legal obligations, such as if required by law.

Data Security

We use appropriate security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no online transmission is completely secure, and we cannot guarantee absolute security.

Cookies

We use cookies to improve your experience on our website. Cookies help us understand web traffic patterns and remember your preferences. You can control your cookie settings via your browser.

Your Rights Under the POPI Act

In compliance with the POPIA, you have the right to:

• Access and request copies of your personal information held by us.
• Request correction or deletion of your personal data.
• Withdraw consent for us to process your personal information.

Changes to this Privacy Policy

We may update this policy as needed. Any changes will be posted on this page with the updated effective date.